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From anywhere in Canada or the United States, call us at:
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Frequently Asked Questions

How do I find a Buick dealer that is conviently located to me?

Click here to use the Locate a Dealer tool found at the top of this page.

Or you can call the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483) to be directed to your nearest dealer.

Can my dealership provide warranty service for a GM brand other than the ones they currently sell and service?

Yes. However, for non-emergency warranty repairs (the vehicle is drivable and does not pose a driving hazard), it is recommended that customers take their vehicle to a dealership that currently sells and services their brand. If the customers believe that the issue they are facing creates an emergency, they can take their vehicle to any GM dealership for warranty repairs. In these cases, the GM dealership must determine if they have the training and tools necessary to perform a warranty repair on another make vehicle.

Is there any impact to my warranty or GM services such as OnStar®, SiriusXMTM or Roadside Assistance?

Your GM Warranty is sound: GM continues to offer and honour industry-leading warranty coverage on past and future purchases for our full vehicle line-up. Service will continue to be performed through authorized Buick dealers, with genuine GM parts. The same holds true for customer purchased General Motors Protection Plan (GMPP) extended warranties. We also want to reassure you that there are no changes to the GM services, like Roadside Assistance, OnStar® and SiriusXMTM .

Who will honour Lube Oil Filter "LOF" (or other services) purchased from a dealer who is now closed?

Dealers are independent businesses. If the service offers were part of a package purchased or received from a dealer that is now closed those offers can no longer be redeemed. Any "no charge" GM corporate maintenance programs that are administered by GM can be honoured at any Buick dealer.

Can I buy parts online?

No. GM parts can only be purchased through your authorized local Buick Dealer.

Where can I find older vehicle parts?

Visit your nearest dealership's parts department, where they can assist you in finding the right parts for your vehicle. Find a dealer near you by using our Dealer Locator tool found on this page.

Who do I contact if I have a concern with my vehicle?

Your satisfaction is important to your dealer and to GM. Any concerns with the sales transaction or operation of your vehicle should be resolved by your dealer's sales or service department. If your dealership has closed, you can locate a dealer near you by using the tools on this page or by contacting the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

I have questions about my lease. Where can I find assistance?

For questions related to financing, please click here.

For lease-end questions click here.

Or contact the Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

GM in the US has renewed leasing. Has GM Canada?

GM Canada has announced leasing for all new Chevrolet, GMC, Buick and Cadillac vehicles, with terms ranging from 36 to 48 months. For more information visit your local Buick dealer, or contact one of our customer care representatives on our Live Chat service.

Where do I go if I have questions?

If you have additional questions that have not been addressed on this site, please contact the GM Canada Customer Care Centre at 1-800-GM-DRIVE (1-800-463-7483).

What is Buick IntelliLink?

Quite simply, it's your radio. But it's so much more. With Buick IntelliLink, you'll always be connected to what matters most with your hands on the wheel. Its intuitive voice activation and touchscreen controls keep you connected to your phonebook, music playlists and the StitcherTM smart radio app. To learn more, click here.

If you have any more questions that haven't been addressed on this site, please submit your own question or contact us directly and speak to one of our Customer Care Ambassadors on our Live Chat.

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